Your initial consultation will be with the owner of the agency. Depending on the complexity of the case and the details provided, you will be assigned a licensed professional investigator with the skills necessary to achieve your answers. During the course of our investigation, we consider:

• Are we operating under the principles of integrity, accountability and confidentiality?
• Are we pursuing our client’s objective?
• Is the information/evidence we are gathering relevant and helpful to our client?
• Are we managing our time and our client’s budget wisely?

Yes. All communications between our agency and the client, written or verbal, are held in strict confidence.

The cost of your investigation will depend on the type of investigation and the amount of time and resources required. Our fees are based on an hourly rate and expenses. During your consultation, we will give you an estimate of the cost based on the information we receive from you. A retainer will be required before the investigation can commence.

A retainer is a deposit that we bill against. We do not require the entire amount of the estimated cost of the investigation upfront, but we do require a portion of the anticipated cost in the form of a retainer. We bill our services against the retainer. If the retainer falls below a predetermined level and you authorize the investigation to continue, you will then be required to replenish the retainer for the original amount. When the investigation is complete, or if you choose to stop at any time during the investigation, any remaining retainer amount will be refunded promptly.

It would be inappropriate for an investigator to guarantee the outcome of any case. Private investigators are hired to gather information using our training, experience, and network of resources in an attempt to verify information or suspicions that a client may have concerning certain circumstances. What we can guarantee is that we will do our best to achieve the desired results in an accurate and timely manner.